Last updated: 12/07/23
This Privacy Policy describes how Rose & Moi ("we," "us," or "our") collects, uses, and discloses your personal information when you visit our website, use our services, or communicate with us. This policy applies to the website [your website URL] (the "Site") and all related services offered by Rose & Moi.
Please read this Privacy Policy carefully to understand how we handle your personal information. By using our Site and services, you consent to the collection, use, and disclosure of your information as described in this Privacy Policy. If you do not agree with our practices, please refrain from using our Site and services.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, operational requirements, or legal obligations. Any revisions will be effective upon posting the updated Privacy Policy on the Site, with a revised "Last updated" date. We encourage you to review this policy periodically to stay informed about our data practices.
Information We Collect
We collect various types of personal information from you, depending on how you interact with our Site and services. This may include:
- Basic contact details (such as your name, address, phone number, and email)
- Order information (including billing and shipping addresses, payment confirmation, and order details)
- Account information (such as your username, password, and security questions)
- Shopping information (such as items viewed, cart contents, and wishlist)
- Customer support information (including communication details when contacting us)
In addition to the specific uses outlined below, we may utilize this information to communicate with you, provide our services, comply with legal obligations, enforce our terms of service, protect our rights and the rights of our users, and enhance the user experience.
How We Collect and Use Your Personal Information
We collect personal information directly from you when you provide it to us through our Site and services. This includes information submitted during the registration process, order placement, and customer support interactions. We may also collect information automatically through cookies and similar technologies to improve the functionality and performance of our Site, personalize your experience, and analyze user behavior.
Your personal information is used for the following purposes:
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Providing Products and Services: We use your personal information to process payments, fulfill orders, send notifications related to your account and purchases, manage your account, facilitate shipping, handle returns and exchanges, and enable you to post reviews.
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Marketing and Advertising: We may use your personal information to send marketing and promotional communications via email, text message, or postal mail. This may include tailored content and advertisements on our Site and other websites.
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Security and Fraud Prevention: We employ your personal information to detect and investigate fraudulent, illegal, or malicious activities. It is essential to keep your account credentials secure, and if you suspect any compromise, please notify us immediately.
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Communicating with You: We utilize your personal information to provide customer support and improve our services, ensuring a responsive and effective experience.
Cookies
Our Site uses cookies to enhance functionality and improve your browsing experience. For detailed information about the cookies we use, please refer to our Cookie Policy [insert link to Cookie Policy]. You have the option to manage or disable cookies through your browser settings, but please note that this may impact certain features and functionality of our Site.
How We Disclose Personal Information
We may disclose your personal information to third parties for legitimate purposes consistent with this Privacy Policy. These parties may include:
- Service providers and vendors who assist us in delivering our services (e.g., IT management, payment processors, data analytics, customer support, shipping)
- Business and marketing partners, including Shopify, for service provision and advertising purposes
- Affiliates within our corporate group for business operations
- When directed or consented by you, such as shipping information to fulfill orders or through social media integrations
We have disclosed the following categories of personal information to these recipients: identifiers (such as contact details and order/account information), commercial information, and internet or network activity. This disclosure aligns with the purposes mentioned in the "How We Collect and Use Your Personal Information" section.
User Generated Content
If you choose to post user-generated content, such as product reviews, on our Site, please note that such content becomes public and accessible to anyone. We do not control the privacy or security of this information once made publicly available, and we are not responsible for its use or misuse by third parties.
Third-Party Websites and Links
Our Site may contain links to third-party websites. Please be aware that we do not endorse or guarantee the privacy or security practices of these sites. We encourage you to review their respective privacy policies before providing any personal information.
Children's Data
Our services are not intended for children, and we do not knowingly collect personal information from individuals under the age of 18. If you believe your child has provided us with personal information, please contact us, and we will promptly delete it from our records.
Security and Retention
We employ reasonable security measures to protect your personal information; however, no method of data transmission or storage is 100% secure. While we strive to protect your information, we cannot guarantee its absolute security. Please refrain from transmitting sensitive or confidential data through unsecured channels.
We retain your personal information as long as necessary to fulfill the purposes outlined in this Privacy Policy. The specific retention period depends on factors such as maintaining your account, providing services, legal obligations, dispute resolution, and enforcement of contracts and policies.
Your Rights and Choices
Depending on your jurisdiction, you may have certain rights regarding your personal information. These rights may include:
- Right to Access/Know: Requesting access to personal information we hold about you and details on its use and sharing.
- Right to Delete: Requesting the deletion of personal information we maintain, subject to legal requirements and exceptions.
- Right to Correct: Requesting corrections to inaccurate personal information we hold about you.
- Right of Portability: Requesting a copy of your personal information and, in certain circumstances, transferring it to a third party.
- Restriction of Processing: Requesting us to stop or restrict the processing of your personal information.
- Withdrawal of Consent: Withdrawing consent if we rely on it as a legal basis for processing your personal information.
- Managing Communication Preferences: Opting out of promotional emails while still receiving non-promotional emails related to your account or orders.
You can exercise these rights by contacting us using the email provided below. We will respond to your request in accordance with applicable data protection laws.
Complaints
If you have concerns about how we handle your personal information, please contact us using the email provided below. If you are not satisfied with our response, depending on your jurisdiction, you may have the right to lodge a complaint with the appropriate data protection authority.
International Users
Please note that your personal information may be transferred, stored, and processed outside your country, including in the United States. By using our Site and services, you consent to such transfers and processing. We rely on recognized data transfer mechanisms, such as the European Commission's Standard Contractual Clauses, to protect your personal information when transferred outside the European Economic Area or the United Kingdom.
Contact Us
If you have any questions about our privacy practices or this Privacy Policy,